"On September 21, 2024, Mr. Niraj Kumar, an HR Tech and ER practitioner, conducted a session on "Creating Performance Benchmark" for the HR specialization students of the PGDM second year (2023-2025 batch). The session outlined key steps in benchmarking, including goal setting, competency mapping, defining Key Performance Indicators (KPIs), and comparing performance against industry standards for continuous improvement.
Mr. Kumar emphasized the importance of SMART goal setting (Specific, Measurable, Achievable, Relevant, and Time-bound) in aligning individual and organizational objectives. He presented various methods for competency mapping, such as assessment centers, critical incidents technique, interviews, questionnaires, and psychometric tests, essential for identifying and developing workforce skills.
The concept of performance benchmarking was explored, highlighting its role in enhancing organizational efficiency and growth. He also discussed the Net Promoter Score (NPS) as a metric for customer loyalty and satisfaction, reflecting an organization’s market position, and stressed the need to reduce time to market to maintain competitiveness in product development.
Overall, the session provided actionable insights into creating and leveraging performance benchmarks to boost employee productivity and drive organizational success.
#GLBIMR #HRBenchmarking #PerformanceBenchmarking #PGDM2025 #HRTech #EmployeePerformance #CompetencyMapping #SMARTGoals #KeyPerformanceIndicators #NPS"
